Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lilchefnatasha@icloud.com. Please note that returns will need to be returned in person to the following address: 111 N Main Street Henderson Ky 42420 

You can always contact us for any return question at lilchefnatasha@icloud.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items/Clearance or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, you’ll receive your refund in the form of store credit only. This credit can be used online or in-store.

If more than 15 business days have passed since your return was approved and you haven’t received your store credit, please contact us at lilchefnatasha@icloud.com.

 

 

Rowe Casa Returns & Exchanges
For any issues, concerns, returns, or exchanges related to Rowe Casa Organics products, please contact Rowe Casa directly through their website.

The Whole Home Refillery is not responsible for processing returns or handling concerns for Rowe Casa items.